Skip to content

Starbucks to Open in Italy. Will it Succeed?

The Seattle-based coffee chain will certainly have challenges with its first store in Italy

By Seattle Mag February 29, 2016

A group of people standing at a counter with pastries.
A group of people standing at a counter with pastries.

Last spring, I spent a couple of weeks in Milan visiting the world’s fair—Expo ’15—a food-themed international exposition. Naturally, coffee was everywhere. Caffeine fuels Italy, and the fair had an entire section devoted to coffee and the countries that produce it.

Milan is also the city that inspired Howard Schultz more than 30 years ago to turn the Seattle-based coffee retailer at the Pike Place Market, Starbucks into a global network of cafes serving coffee drinks, including the now ubiquitous grande latte. Curiously, though, there was no Starbucks in Milan, or in fact all of Italy. I checked on my phone at the time and if I remember correctly, the nearest Starbucks was across the Alps in Lucerne Switzerland.

Why would Starbucks not be at ground zero? One couldn’t help but get the feeling it was a matter of insecurity as much as anything else. How would they measure up? Milano is a city that takes it coffee seriously, and excellent coffee for granted—it’s everywhere. It’s also a city with style, a center of design and fashion where major global brands are highly visible. People care about things being done right. 

Now, however, Starbucks has announced that it’s finally ready to conquer its insecurities and Italy. The chain says they will open Italian Starbucks in Milan and other cities starting in early 2017. The Seattle Times calls it “the cradle of espresso.”

Schultz described their approach this way: “Now we’re going to try, with great humility and respect, to share what we’ve been doing and what we’ve learned through our first retail presence in Italy. Our first store will be designed with painstaking detail and great respect for the Italian people and coffee culture.”

They’ll have their challenges.

One is simply the quality of the coffee. During my trip to Milan, I got into drinking cappuccino—not something I normally do, but it became almost a ritual. When I returned to Seattle, I immediately went to my local Starbucks to resume the habit and, to be frank, Starbucks’ cappuccino is not very good by comparison—flat, sour, uninspired. Starbucks is going to have to be humble indeed, but also it’s going to have to raise its game.

That doesn’t mean they can’t succeed. While Italy is the home of the slow-food movement and local cuisines are strong, the Italians aren’t above enjoying chains. Controversially there was a McDonald’s at the world’s fair, a fair that opened to major protests from the city’s anti-corporate anarchist community. Still, visitors seemed to like it. Even more, it included an Italian-style espresso bar—Mc Cafe—which offered decent coffee drinks and pastries better than those you’d find at your average Starbucks. In other words, even the folks who go to an Italian McDonalds have higher expectations.

In Italy, much coffee drinking is a kind of stand-up experience—a fuel stop en route to somewhere else. For one thing, baristas seem to be faster, much more proficient, and less friendly. They don’t ask you if you want scones or how your day is going, they produce your drink with expertise and speed. Customers seem to know what they want, there’s much less hemming and hawing while they browse the pastries or drink menu. Drinks are simpler too.

The notion of the “third place”—Starbucks as a kind of home away from home, or office away from the office—is not the usual concept for Italian cafes. On a recent rainy Sunday, I went to Starbucks in Madison Park and it was packed like a refugee center. These weren’t people looking for a jolt, they were looking for an escape. It’ll be interesting to see if Starbucks can find a similar role in Italy, a congregation point for people with laptops who just want to get out of the house for a bit.

If the coffee and design are good, I suspect they will.

 

Follow Us

Spring Arts Preview: Visual Art

Spring Arts Preview: Visual Art

New exhibitions across Seattle offer plenty of reasons to spend an afternoon gallery hopping.

Pioneer Square’s First Thursday crowds may be getting the headlines, but the city’s visual arts scene stretches far beyond one neighborhood. From Belltown to Ballard to Capitol Hill—and even down to Tacoma—galleries and museums are presenting new exhibitions that reward a slow look. Here are the shows we recommend seeing this spring. Indira Allegra: The…

Spring Arts Preview: Theater

Spring Arts Preview: Theater

Stages across the region are hosting everything from intimate productions to beloved Broadway favorites.

This spring’s theater lineup runs the gamut—from a Tony-winning drama at Seattle Rep to a velvet-roped cabaret in Capitol Hill and the return of one of Broadway’s biggest musicals. These productions offer a look at the range of work happening on local stages right now. Hurricane Diane Written by Pulitzer Prize finalist Madeleine George, Hurricane…

Spring Arts Preview: Dance

Spring Arts Preview: Dance

This season’s dance offerings put storytelling at their forefronts.

With all the recent buzz around Pioneer Square’s post-pandemic awakening, a lot of people are claiming that the arts are back. In our opinion, they never went away. Seattle’s dance community has continued building new work, from longtime local creators to internationally known choreographers. This spring brings returning classics, world premieres, and festivals highlighting artists…

Earthen Art-Rock

Earthen Art-Rock

Seattle trio Mt Fog’s music is, at turns, dreamy and feral.

There’s a concept in psychology called “nominative determinism,” where people may be drawn to pursue a career in a field suggested by their name—a substitute teacher named Mr. Fillin, or a polar explorer named Daniel Snowman, for example. It’s a condition that seems to mostly affect Batman villains (you can’t just name your child E….